AgentDS refund and cancellation policy

1. In short

• The 14-day free trial needs no card and is never charged.
• Subscriptions are monthly (or, where offered, annual), paid in advance, and renew until you cancel.
• You can cancel at any time. Access continues to the end of the period you have paid for, and you are not charged again.
• We do not refund unused time in a period you have paid for, except where the Australian Consumer Law requires it.
• We refund in full anything we charged in error, including duplicate charges.

2. How to cancel

The agency owner opens the Subscription panel in the AgentDS workspace and chooses "Manage card, invoices or cancellation". This opens the Stripe customer portal, where cancellation takes effect at the end of the current paid period. You can also email usman@agentds.ai from the owner's email address and we will cancel for you.

After the paid period ends, the workspace becomes read-only. The owner can still sign in and export all agency data for 30 days. We then delete the data as described in the service terms.

3. How to ask for a refund

Email usman@agentds.ai with your agency name, the invoice number and what happened. We will confirm we have received your request and reply with a decision. Refunds go back to the card you paid with, through Stripe. Stripe usually shows a refund on your statement within five to ten business days of our issuing it.

4. Failed or disputed payments

If a card payment fails, Stripe retries it and emails the owner. While a payment is outstanding the workspace is read-only, but nothing is deleted. Once the payment goes through, full access resumes. If you believe a charge is wrong, please contact us first so we can fix it quickly; you can also dispute a charge through your card issuer.

5. Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract. Nothing in this policy limits those rights.

6. Prices and GST

Prices are quoted in Australian dollars excluding GST: Solo A$39 + GST per month, Team A$29 + GST per person per month, Firm A$25 + GST per person per month. UY4X is registering for GST. Once that registration takes effect, 10% GST is added and invoices are Tax Invoices. Until then, invoices show no GST and you pay the ex-GST price only. Price changes are notified at least 30 days ahead and never apply mid-period.

7. Contact

UY4X PTY LTD, ABN 18 702 107 846, ACN 702 107 846. Unit 1, 45 Alison Road, Wyong NSW 2259, Australia. Email usman@agentds.ai. WhatsApp +61 423 301 275.